We are committed to providing reliable, professional, and convenient home appliance repair and maintenance services to our customers. This Refund & Service Policy explains the general terms applicable to our washing machine repair, refrigerator repair, microwave repair, and AC repair services in Delhi, Gurgaon, Noida, and Ghaziabad.
Customers can request a service visit through our website, phone, WhatsApp, email, or other available communication channels.
When booking a service, customers may be required to provide their name, contact number, service location, appliance details, and information about the reported problem.
Submitting a service request does not necessarily guarantee that a particular repair, spare part, or service outcome will be available. Service availability may depend on the location, appliance model, nature of the problem, technician availability, and spare-part availability.
A technician may visit the customer’s location to inspect and diagnose the reported appliance problem.
The technician may explain the identified issue, recommended repair, estimated service charges, and any applicable spare-part requirements before proceeding with repair work.
Inspection or visit charges, if applicable, may vary depending on the service request and location.
Repair work will generally be carried out only after the customer approves the applicable repair charges or quotation.
If the customer chooses not to proceed with the repair after inspection, applicable inspection, diagnosis, or visit charges may still be payable.
Where replacement parts are required, the availability, price, quality, and delivery time may vary depending on the appliance model and part required.
Replacement of a component does not guarantee that an appliance will become fully operational if it has multiple faults or additional underlying problems.
Any applicable warranty on replaced parts or repair work will be communicated separately where offered.
If a specific warranty is provided for a particular repair or replacement part, its duration and terms will be communicated to the customer.
Warranty coverage, where applicable, may be limited to the specific repair or component involved. It may not cover unrelated faults, physical damage, misuse, electrical fluctuations, water damage, pest damage, unauthorized repairs, or other issues outside the original repair.
Customers may request cancellation of a service appointment before the technician begins the service visit.
If the technician has already travelled to the customer’s location or completed an inspection, applicable visit or inspection charges may be payable.
We reserve the right to determine applicable charges based on the circumstances of the service request.
Refunds, where applicable, will be considered based on the nature of the payment and service provided.
Generally:
Payments for services that have not yet been provided may be eligible for cancellation or refund, subject to applicable charges.
Inspection or visit charges may be non-refundable once the technician has completed or substantially commenced the visit.
Payments for completed repair services are generally non-refundable once the service has been performed.
Payments for specially ordered or installed spare parts may not be refundable where the part cannot reasonably be returned or reused.
Any refund approved by us will normally be processed through the original payment method or another mutually agreed method.
If an issue related to the same repair occurs within an applicable service warranty period, customers should contact us and provide details of the previous service.
We may arrange a follow-up inspection where appropriate. The technician will determine whether the reported issue is related to the previous repair or is a separate fault.
Customers are responsible for:
Providing accurate contact and service-location information
Providing correct appliance details
Explaining the reported problem as accurately as possible
Providing reasonable access to the appliance
Following recommended operating or maintenance instructions
Informing us about previous repairs or modifications where relevant
Service availability may vary depending on the customer’s location, technician availability, appliance type, model, technical complexity, and spare-part availability.
Although we aim to provide services within the scheduled timeframe, unforeseen circumstances such as traffic, weather, technician availability, technical issues, or parts availability may cause delays.
Every appliance has different conditions and technical issues. Inspection and repair are based on the information available at the time of service.
We do not guarantee that every appliance can be repaired or restored to its original condition. In some cases, replacement may be more practical than repair due to the appliance’s age, condition, parts availability, or repair cost.
We operate as an independent home appliance repair and maintenance service provider. We are not an authorized service center, manufacturer, dealer, distributor, or representative of any appliance brand unless expressly stated.
Brand names and trademarks may be mentioned for identification and compatibility purposes only.
We reserve the right to modify or update this Refund & Service Policy when necessary to reflect changes in our services, business practices, or applicable requirements.
Any updated policy will be published on this website.
For questions regarding service bookings, cancellations, repairs, refunds, or warranty-related matters, please contact us through the contact information available on our website.
We will make reasonable efforts to review and resolve customer service concerns fairly and promptly.
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